Frequently Asked Questions
Everything You Need to Know About Shopping with Bowers
Whether you're looking for precision measuring equipment, need help selecting the right product, or have a question about your order, you'll find answers to our most frequently asked questions below.
BowersGroup.shop is operated by BOWERS METROLOGY LIMITED, a company registered in England and Wales under company number 02437365
If you can't find what you're looking for, our team will be happy to help. Simply visit our Contact Us page or email shop@bowersgroup.co.uk.
Ordering
How do I place an order?
Simply browse our product range, add your chosen items to your basket and proceed through our secure online checkout.
Can I order over the phone?
Yes. If you would prefer to place your order by telephone, please contact our sales team on +44 (0)1276 469866 during business hours.
Can businesses order from Bowers.shop?
Absolutely. We supply engineers, manufacturers, educational establishments, maintenance teams and businesses across a wide range of industries.
Can I request a quotation?
Yes. If you require a formal quotation or are purchasing multiple items, please contact our team and we will be happy to assist.
Products
Which measuring tool do I need?
The correct instrument depends on what you're measuring and the level of accuracy required.
For example:
- Calipers – General internal, external and depth measurements
- Micrometers – High-precision external or internal measurements
- Bore Gauges – Internal diameter measurement
- Dial Indicators – Runout and alignment checks
- Height Gauges – Precision height measurement
- Feeler Gauges – Measuring small gaps and clearances
If you're unsure, please contact us for advice.
Are your products genuine?
Yes. We only supply genuine products from trusted manufacturers, including Moore & Wright and other leading precision measurement brands.
Do product images show the exact item?
Product images are provided for illustration purposes. Variants may differ slightly depending on the selected size, measuring range or specification.
Please refer to the product description and specifications before ordering.
Are technical specifications accurate?
We make every effort to ensure all specifications are accurate. However, manufacturers may update specifications without prior notice.
If a particular specification is critical to your application, please contact us before placing your order.
Calibration
Do your measuring instruments come with a calibration certificate?
Not all products include a calibration certificate.
If a calibration certificate is included, this will be stated on the product page.
If you require certified calibration, please contact us before placing your order.
Can calibration certificates be supplied?
Many products can be supplied with calibration certification or calibrated before dispatch.
Please contact us for availability and pricing.
Delivery
How quickly will my order be dispatched?
Orders received before our daily cut-off time are normally processed the same working day, subject to stock availability.
Please refer to our Delivery Information page for full details.
Do you offer next-day delivery?
Yes. Selected delivery options are available during checkout for eligible UK orders.
Do you deliver internationally?
At the moment we do not. We will roll this out in due course.
How can I track my order?
Once your order has been dispatched, tracking information will be sent to the email address used during checkout.
Returns
Can I return an item?
Yes. Please refer to our Returns & Refunds Policy for full details.
What if my product arrives damaged?
Please contact us as soon as possible after receiving your order.
Where possible, include photographs of:
- The packaging
- The damaged product
- Any courier damage
This helps us resolve your claim quickly.
My item is faulty. What should I do?
Please contact our customer support team with your order number and details of the issue.
Where applicable, we will arrange repair, replacement or further investigation under the manufacturer's warranty.
Payments
Which payment methods do you accept?
We accept a range of secure payment methods, including major credit and debit cards and other payment options available during checkout.
Is online payment secure?
Yes.
Payments are processed using secure encrypted payment gateways. Bowers.shop does not store your payment card details.
Do your prices include VAT?
Our website allows customers to view prices either including or excluding VAT.
Any applicable VAT and delivery charges are shown during checkout before payment is completed.
Account & Website
Do I need to create an account?
No. You can check out as a guest or create an account for faster future purchases and to view your order history.
I can't find the product I'm looking for.
Not every product available from Bowers Group is currently listed on Bowers.shop.
If you cannot find a particular product, please contact us and we'll be happy to help.
Where can I download product data sheets?
Where available, product data sheets can be downloaded directly from the relevant product page.
If a data sheet is unavailable, please contact our team.
How do I contact technical support?
Our knowledgeable team can assist with:
- Product selection
- Technical specifications
- Measuring applications
- Calibration enquiries
- Order support
Visit our Contact Us page or email shop@bowersgroup.co.uk.
Still Need Help?
If you haven't found the answer you're looking for, our friendly team is here to help.
📞 Telephone: +44 (0)1276 469866
✉️ Email: shop@bowersgroup.co.uk
🕒 Opening Hours: Monday–Friday, 8:30am–5:00pm