Supporting Your Precision Measuring Equipment
At Bowers.shop, we want to ensure that your measuring equipment continues to provide accurate, reliable and consistent results.
Whether you require help with a product purchased through our online store, technical advice, calibration, servicing or repairs, support is available from the experienced Bowers Group team.
Order and Product Support
For questions relating to an order placed through Bowers.shop, including delivery updates, product availability, returns or help selecting the correct product, please contact our online customer service team.
To help us respond as quickly as possible, please include:
- Your order number, where applicable
- The product name and product code
- A clear description of your enquiry
- Photographs of the product or issue, where helpful
Contact our customer service team
Calibration, Servicing and Repairs
Regular servicing and calibration can help maintain the accuracy, reliability and performance of your precision measuring equipment.
The Bowers Group service team provides professional servicing, calibration and repair support for a wide range of metrology equipment, including:
- Bore gauges and internal measuring instruments
- Height gauges
- Profile projectors
- Vision and optical measurement systems
- Electronic measuring equipment
- Other precision metrology instruments
Depending on the product and service required, work may be completed at your premises or within Bowers Group’s specialist temperature-controlled calibration facilities.
Available Support Services
- Inspection and Cleaning – Examination and cleaning of components to support reliable operation.
- Wear Assessment – Inspection of moving parts and identification of potential wear or damage.
- Electronic Diagnostics – Checks of electronic displays, functions and measurement performance.
- Precision Calibration – Accuracy checks and calibration of suitable measurement equipment.
- Repairs – Assessment and repair of supported instruments using appropriate technical information and components.
- Software Support – Software checks and updates where applicable.
- Traceable Calibration – Traceable certification and UKAS-accredited calibration for supported products where required.
Request Servicing, Calibration or Repairs
Servicing and calibration enquiries are handled directly by the specialist Bowers Group service department.
Telephone: +44 (0)1276 469866
Email: service@bowersgroup.co.uk
When contacting the service team, please provide as much of the following information as possible:
- Your name and company name
- Your telephone number and email address
- The product or machine type
- The model and product code
- The serial number
- A description of the issue or service required
- Software and operating system details, where relevant
- Photographs showing the instrument and any visible damage
Non-UK Servicing and Repairs
Customers located outside the United Kingdom may need to contact their nearest authorised Bowers Group distributor for local servicing, repairs and calibration support.
Find your local Bowers Group distributor
Returns and Damaged Deliveries
If your order arrives damaged, incomplete or incorrect, please contact Bowers.shop before returning the item.
Please provide your order number, the affected product code and clear photographs of the product and packaging. Our customer service team will review the issue and provide the appropriate next steps.
View our returns and refund policy
Need Help Choosing a Product?
Choosing the correct measuring instrument depends on factors such as the required measuring range, resolution, accuracy, application and working environment.
Our team can help you identify a suitable product from the Bowers.shop range before you place your order.